When you contact us, we collect the details you give us: your name, phone number, email address, and the property address where you need service. If you call, we may keep notes about your water damage issue so our technicians arrive prepared.
We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, device type, and the pages you view. This helps us understand how people find and use our site.
We use your contact details to respond to your request, schedule your service, and keep you updated on your job. If you ask us a question, we use your information to answer it.
We may use your email or phone number to send you appointment reminders or follow-up messages about your service. We do not sell your personal information to anyone.
Our website uses cookies and similar tools to remember your preferences and improve your browsing experience. Cookies are small files stored on your device that help the site work better.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as smoothly.
We use third-party analytics services, like Google Analytics, to see how visitors use our site. These tools collect anonymous data such as page views, time on site, and referral sources. They do not identify you personally.
We may also use third-party tools for scheduling, customer communication, or advertising. These providers have their own privacy policies, and we encourage you to review them.
We share your information only when needed to run our business. That includes sharing your address and service details with our technicians and trusted subcontractors who help us complete your restoration work.
We may share information with service providers who help us with scheduling, billing, or website analytics. We require them to keep your information confidential.
We will disclose your information if the law requires it, such as in response to a valid legal request or to protect the safety and rights of our customers and our team.
We keep your personal information for as long as needed to provide our services and meet our legal and business obligations. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required by law to keep it.
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access, and staff training.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. But we work hard to keep your data safe.
You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete it. You can also ask us to stop using your information for marketing.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and within the limits of applicable law.
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.
We encourage you to review this policy periodically to stay informed about how we protect your information.